Frequently Asked Questions

Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

How can I check my order status?

Please log into your account to check the status of your order. If you do not have an account, please refer to the ‘Track Order’ link here.

How can I track my package?

Once your order has been fulfilled, you will receive an email with your tracking information.

Can I change my delivery address?

Unfortunately, you cannot change your delivery address once your order has been placed.

Do you offer refunds?

We are unable to offer refunds, returns, or exchanges. All sales are final.

Do you offer exchanges?

We are unable to offer refunds, returns, or exchanges. All sales are final.

I received incorrect items in my order. What should I do?

Please visit our contact page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

I received damaged items in my order. What should I do?

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must
include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our Contact Us.